Refund & Returns
Policy
Clear terms for research-grade laboratory materials.
No Returns Accepted
Due to the nature of research-grade laboratory materials and quality control requirements, Catalyst BioLabs does not accept returns once a product has shipped.
All sales are final. By placing an order, you acknowledge that materials are supplied exclusively for laboratory research and cannot be returned after shipment.
Damaged or Incorrect Shipments
If your order arrives damaged or you receive incorrect materials, contact us immediately with:
- •Your order number
- •Clear photos of the packaging and contents
- •Description of the issue
Our team will review your claim and provide resolution options based on the specific circumstances.
Reporting Timeframe
All shipment issues must be reported within 7 days of delivery.
Claims submitted after this window cannot be honored. Proper storage and handling after delivery is the responsibility of the purchaser.
Quality Concerns
If you have concerns about product quality or documentation:
- •Review the batch-specific Certificate of Analysis (COA)
- •Contact our support team with specific analytical or documentation questions
- •Provide your order number and batch/lot number
All compounds are independently verified before release. Quality standards are non-negotiable at any order volume.
No Refunds
Catalyst BioLabs does not issue refunds for any reason once materials have shipped. This policy ensures supply chain integrity and compliance with research material handling standards.
Questions About This Policy?
Our support team is available to address order issues and answer policy questions.
If you believe your shipment qualifies for review under our damage or fulfillment error policy, contact our team immediately.
Research Use Only
All materials sold by Catalyst BioLabs are intended for research and laboratory use only. They are not approved for medical, dietary, or therapeutic use and have not been evaluated by regulatory authorities for safety or efficacy in humans or animals.